In addition to personalized resources in the field, we give you direct access to a help desk staffed with network-trained engineers-not the Level 1 people you'll find in most call centers. TechWisdom's engineers have years of actual hands-on experience, which translates into a friendly, personal resource you can call for any issue, small or large.
When you call the Help Desk, you will automatically be forwarded to your personal representative. TechWisdom's engineers use remote connections to access your network and workstations, helping save time and money by eliminating on-site visits. And our "best effort" philosophy means we try to lower-not raise-your total repair bill.
TechWisdom's Help Desk is automatically included in all contracted services, with no additional cost or markup.
For more information, please e-mail Dan Porreca, Chief Sales Officer.
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