TECHNICAL TEAM
eCR has a fully-staffed internal IT team managing
our HIPAA compliant data center. With thousands
of customers, TenEleven understands IT support.
The Tech team is on hand to assist our help desk in
in any issue.
DEVELOPMENT TEAM
TenEleven is a customer oriented company with a
team of software developers in-house to assist
with troubleshooting, customization and enhancements
of the eCR program to help your agency grow.
SALES & MARKETING
Our professional sales and marketing team of
consultants provide a client focused approach to
assist customers with information, advice and
assessment of their needs. Complete customer
satisfaction is the key element of our business startegy.
BILLING TEAM
eCR has a full-time internal team specializing
in clinical billing. On hand experts are able to
assist in any clinical situation.
The TenEleven Group develops
healthcare software and provides
technical services for mental
health, substance abuse, and
addictions clinics.
The name "TenEleven" shows our
passion for going beyond
traditional expectations and
limitations. "On a customer
satisfaction scale of 1 to 10, we
take it to 11." It also refers to the
number of neurons in the human
brain, 100,000,000,000 (or 10 to
the eleventh power) which reflects
our commitment to being
innovative and creative in solving
your business challenges.
In order that your agency can
achieve the maximum efficiencies
afforded by eCR, System Support
is a key part of your software
purchase. TenEleven has a long
history of providing value-added
customer service on several; IT
support , software customization
and Help Desk Services.
TenEleven is headquartered in
Buffalo, New York and has
successfully provided technology
support for over 20 years.
CLINICAL TEAM
TenEleven's eCR software program has been
designed by clinicians for clinicians. Our clinical
designed experts are prepared to assist in all
aspects of software workflow, design and
troubleshooting. Our clinical team is intimately
familiar with behavioral health and uses that
knowledge to continue to build a quality clinical
HELP DESK TEAM
TenEleven Group staffs a full time support team
to answer your help desk needs. Dedicated staff
specializing in eCR software and IT solutions is
prepared to track, and assist in resolution of your
agency's IT needs.
record for behavioral health agencies.
