5 Steps to Manage Waste | Measure Appointments Against Progress Notes

Your outpatient agency works hard.  You work hard to promote your services to the community.  You work hard to convince those who need help to seek it out.  You work hard to break down the stigmas...

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The Top 4 Reasons to Measure Payment Write-offs Every Day

Merriam-Webster defines a “write-off” as follows: 1. To eliminate (an asset) from the books: enter as a loss or expense.

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Trauma Informed Care Influences Service Delivery and Staff Retention

I was first exposed to the notion of Trauma Informed/Trauma Sensitive agency cultures in 2006 by Sandra Bloom, the creator of the Sanctuary Model. Her words and books about the Sanctuary model...

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Billers Can’t Be Shy with Contractual Charges vs Contractual Payments

There’s no time to be bashful when your job is to bill claims on behalf of a behavioral health agency. To ensure your agency is getting paid for all the services you’re providing it is imperative...

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Clinical Director David Godon, LCSWR, joins TenEleven Group

TenEleven is proud to welcome David Gordon to the team as our new Clinical Director.  David comes to TenEleven with over 25 years of experience overseeing clinical operations in the mental health...

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