Customer Stories

Catholic Family Center

Catholic Family Center finds next level functionality in choosing eCR™

The Catholic Family Center (CFC) in Rochester, New York, provides outpatient mental health, as well as residential and outpatient substance abuse services to over 1,000 patients at any given time.   

Kristie Elias took over as Director of the Mental Health Clinic at CFC prior to the DSM-5 conversion, at which point she discovered their existing electronic record system was no longer going to support their needs.

Finding the right functionality

As they began looking at new systems, Kristie began to realize how inefficient CFC’s existing EHR was. The team wanted a system that met their clinical needs, billing needs, and was user friendly.  But as they began looking at new systems they discovered more about what they were missing.  “We weren’t working efficiently with our old system,” said Kristie, “there was a lot of double entry and documents were stand alone and not integrated.  We also didn’t have reports to run that would tell us if progress notes were being done so we tracked all of our paperwork outside the system on paper.”

As they continued to evaluate vendors it became clear that CFC’s existing form functionality was also holding them back.  According to Kristie, “Management of the clinical record was difficult, the forms were all narrative, so there was an exorbitant amount of training and checking required to make sure that each note had everything it needed to have.”

Getting the right reports

CFC needed a comprehensive system that would give them the data-driven insight they required to stay on top of their business.  Before partnering with TenEleven they could look at how many clients were seen, and then try to pair that against the old calendar of appointments, but that wasn’t sufficient to make the type of intelligent productivity decisions CFC wanted to make.  “Now we can run our Appointment to Progress Note Reconciliation Report in eCR™ and identify missing notes so that we can follow up quickly to ensure documentation is complete, “said Kristie.

Implementing for success

When planning for go-live, TenEleven and CFC wanted to ensure there was minimal impact to the clinical staff.  In order to accomplish this, TenEleven and CFC set up a plan where the demographic data was migrated a month prior to go-live.  Because of the comprehensive nature of eCR™ compared to the system CFC was previously using, this created the need for clinicians to enter the system and clean up their existing client records for the new configuration.  “We had clinical people working on their own records in BETA before go-live,” said Kristie, “When we went live, the only thing they were doing new was creating progress notes and receiving alerts.”

“TenEleven took a different approach to our prescribers.  They asked us to lighten their schedules during go-live, which gave them the ability to work with them in between visits since they weren’t able to prescribe prior to go-live.”  

The Catholic Family Center is a perfect example of how TenEleven approaches new projects with a flexible and customizable approach, and always creates a project path that fits the agency and ensures that they are set up for success with eCR™ right from the beginning. 

About Catholic Family Center

Catholic Family Center provides human services across all stages of life, serving over 33,000 people yearly regardless of religion, race, age, or economic status.

Learn more about Cathlic Family Center at

What customers are saying about TenEleven

  • "We had to find a provider that would adapt to our workflow process. TenEleven met that criteria.  They understood the business and spoke the language. We vetted over 15 different vendors, and only TenEleven was flexible enough to fit our business process."
    Nadine Ranger-Akinyemi
    Deputy Executive Director
    Bridging Access to Care
  • "Our revenue cycle turn-around is much better with eCR™.  It has increased substantially.  I am now billing weekly, if not a few times a week, and getting a quick return."
    Mary Cody
    Accounting Supervisor
    Melillo Center for Mental Health
  • "We chose TenEleven 9 years ago.  It was our 3rd software, and we have never looked back!"
    Maria Mendez
    Accounting Supervisor
    PAC Program of Queens
  • "We have so many different groups starting at the same time, with eCR™ we are now checking people in more efficiently, so we are doing a lot more group sessions, a lot more encounters, and seeing a lot more people than we were three years ago.  A large part of that is instead of checking spreadsheets at the front desk, we are checking people in.”
    Nicholas Papps
    Administrative Director
    Step One Child & Family Guidance Center Addiction Services, Inc.

Features & Functionality

eCR™ provides substantial levels of funtionality to its users.  From scheduling, alerts, billing, prescribing, lab orders, and more.  eCR™ has the sophisticated tools to apply the right business rules to any service delivery type.

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Service Delivery Types

TenEleven has customized eCR™ for a number of service types and levels of care for health and human services including mental health, addiction treatment, and family services.  Whether its inpatient, outpatient, or Trauma Informed Care, eCR™ is built to fit.

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