Customer Stories

Community Alternatives

Community Alternatives, Inc. reduces time to billing by 50%

Community Alternatives, Inc. (CAI) provides Behavioral Health Rehabilitation Services (BHRS) in seven counties in Western Pennsylvania. CAI came to TenEleven because they wanted to speed up their clinical documentation time in order to bill for services faster.

TenEleven identified the need to reduce CAI's "Car-Float" - the time that progress notes spend sitting idle in providers cars when they could be entered into an electronic system. TenEleven and CAI were able to create a mobile solution that eliminated CAI's "Car-Float" entirely.

According to Chief Operating Officer Nicholas Riehl, "With TenEleven's mobile solution I have seen a substantial improvement in the quality of the treatment we provide. Clinical people are spending more time doing clinical things, and our documentation is completed 50% sooner."

Key Improvements with eCR™

CAI is now billing faster and delivering better services with a few key benefits from their TenEleven solution.

  • The time between a visit and billing was reduced by 50%
  • Progress notes are submitted collaboratively during the visit
  • Authorized units of service are tracked and reported early so they don't go unused
  • Supervisor review and collaboration on progress notes happens right after the visit

Learn more about how TenEleven approaches BHRS programs here.

What customers are saying about TenEleven

  • "TenEleven helped us understand better what our process was, and then identify the gaps in our process that needed to be fixed."


    Kristy D'Angelo

    Vice President of Behavioral Health Services

    Gateway Longview

  • "We had to find a provider that would adapt to our workflow process.  TenEleven met that criteria.  They understood the business and spoke the language.  We vetted over 15 different vendors, and only TenEleven was flexible enough to fit our business process."


    Nadine Ranger-Akinyemi

    Deputy Executive Director

    Bridging Access to Care

  • "Working with TenEleven we were able to accomplish the cumbersome coordination of group scheduling, generating progress notes, and tracking participation time.  For our PROS program we saw an increase in revenue as a result of implementing eCR™."

    Christine Buckley
    Operations Coordinator, Behavioral Health Division
    Family Residences & Essential Enterprises
  • "We weren't working efficiently with our old system.  There was a lot of double entry and documents were stand-alone and not integrated, so we had to track our progress notes on paper.  With eCR™ now we can run reports to identify missing notes and follow up quickly to ensure documentation is complete.”
    Kristie Elias
    Director of Mental Health
    Catholic Family Center

Features & Functionality

eCR™ provides substantial levels of funtionality to its users.  From scheduling, alerts, billing, prescribing, lab orders, and more.  eCR™ has the sophisticated tools to apply the right business rules to any service delivery type.

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Service Delivery Types

TenEleven has customized eCR™ for a number of service types and levels of care for health and human services including mental health, addiction treatment, and family services.  Whether its inpatient, outpatient, or Trauma Informed Care, eCR™ is built to fit.

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